A Year of Progress: Strengthening Community Support Services

A Year of Progress: Strengthening Community Support Services in the North East

Over the last year, our core commitment revolved around strategic priorities that aimed to elevate collaborative service delivery within our community. Through meticulous planning and dedicated efforts, we embarked on a transformative path to enhance the quality and accessibility of healthcare services for all. This encompassed the development of innovative collaborative service models, fortifying our network’s foundation, and crafting essential tools that pave the way for the success of our services.

Aiming to Bring Guidance: Advising Ontario Health

At the heart of our strategy lies the ambition to provide guidance and options that enrich the planning work of Ontario Health North. With this purpose in mind, we embarked on a series of proactive initiatives that reflect our commitment to inclusivity, diversity, and equitable service. These include:

• Developing a work plan to address equity, diversity, and inclusion for service staff and clients.
• Formed a Diversity, Equity, and Inclusion Work Group, Inaugural meeting held.
• Created a quality improvement process with indicators.
• Established a Leadership Council and embedded quality improvement into its Terms of Reference

Forging Strong Connections: Engaging Ontario Health Teams

A crucial component of our strategy involves fostering meaningful connections and participation within the Ontario Health Teams framework. We’ve embarked on a path to clarify the roles of local tables in this endeavor, ensuring that every voice contributes to our collective success. Our dedication to engagement was showcased through:

• Refining the role of local tables in engaging Ontario Health Teams.
• A Panel Discussion and updates at CSS Summit in June 2023 from the Ontario Health Teams.
• Refresh of the Working Together Document distributed via the Innovation Centre website.

Empowering Local Tables: Supporting Dynamic Growth

Our commitment to local tables is unwavering as we work collaboratively with leaders to provide the necessary tools, resources, and support for their dynamic growth. Through a virtual Fall Meeting, a series of impactful updates, and the distribution of informative materials, we’ve paved the way for local tables to flourish. We’ve championed the creation of standardized templates, fostering clear communication and alignment of priorities between Regional and Local Tables. Our resolute focus on local tables has strengthened relationships and empowered participation within our broader regional network.

Refining Excellence: Expanding and Refining Operating Guidelines

Prioritizing the evolution of our Standard Operating Guidelines remains of utmost importance. We’ve dedicated ourselves to refining these guidelines to create a seamless and efficient service delivery experience. Our engagement in developing, implementing, and evaluating Standard Operating Guidelines (SOGs) underscores our commitment to continuous improvement.

In Year 1, our unwavering dedication to collaborative service models, engagement with Ontario Health Teams, network strengthening, and tool creation has propelled us forward. Our journey is marked by initiatives that promote diversity and inclusion, establish a culture of quality improvement, and empower local voices. As we look back on our progress, and move into the next year’s strategic priorities, our determination remains persistent in furthering the vision of a Network where CSS is accessible to all, characterized by equity, and upheld to the utmost standards of quality.