Assisted Living Services Policy Update

Exciting News! We are pleased to announce the updated 2023 Assisted Living Services (ALS) Policy!

After collaborative efforts with Ontario Health and Home and Community Care Support Services, the legacy policies governing the ALS program have been reviewed and updated. The ALS Working Group endorsed action on recommendations from the Auditor General’s 2021 audit, with valuable input from ALS Health Service Providers across the province and various associations.

Key Updates in the July 13, 2023 ALS Policy:

• No more requirement to reside in supportive housing for clients with ABI, physical disability, or HIV/AIDS.
• Removal of service maximums in line with the Connecting Care Act, 2019.
• No restriction for ALS clients to be on a Long-Term Care waitlist.
• Emphasizing consent, equity, cultural care, client choice, and independence.
• Clearly identified roles for discharges and transitions.
• Mandatory staff training in health and safety, including Infection Prevention and Control.
• Improved process for complaints and appeals.
• Reporting requirements for better evaluation and future planning.

Future Updates and Implementation: The ALS Policy will be reviewed annually for the first three years post-implementation to accommodate health transformation and address recommendations from the Auditor General. Ontario Health will support ALS Health Service Providers during implementation, ensuring compliance without compromising client or care provider safety.



The 2023 ALS Policy and Memos are available in both English and French. Please click below to view the documents on the portal.